Hospitality, tourism & restaurants
Guests answered, operations in sync
Example workflows for hotels, tour operators and restaurants: reservations, guest questions on WhatsApp, capacity and staff coordination. Your team has the last word.
Example workflowsThese are example workflows we can build around your business. They are not live client case studies.
Typical workflows we build with you
Four examples. Each one is a starting point: we adapt it to how your business works.
- Example workflow
Reservations and guest questions on WhatsApp
Guests ask about availability, hours, menus and policies on WhatsApp or your website and get an answer at any hour; booking requests are recorded.
- 1
It arrivesA guest asks for a table, a room or a tour.
- 2
The system preparesThe system answers the routine questions, checks availability and prepares the booking.
You approveYour staff confirm bookings and handle special requests.
- 1
- Example workflow
Capacity and bookings
Bookings, tables, rooms and tour places in one view, so you can see where you are full and where you have space.
- 1
It arrivesBookings change during the day.
- 2
The system preparesCapacity updates in one view and overbooking risks are flagged.
You approveYour manager decides how to handle an overbooking or a change.
- 1
- Example workflow
Staff coordination
Shifts and tasks matched to the day's bookings, with changes passed on to the people affected.
- 1
It arrivesTomorrow's bookings are known.
- 2
The system preparesA draft roster and task list are prepared for the day.
You approveYour manager approves the roster before it is shared.
- 1
- Example workflow
Guest communication
Confirmations, reminders, arrival information and thank-you messages, in your tone and in the guest's language.
- 1
It arrivesA booking is confirmed or a stay ends.
- 2
The system preparesThe right message is drafted in the guest's language.
You approveYour team approves the templates and any special message before it goes out.
- 1
Your team has the last word
The system handles the routine so your team can look after guests. Bookings, special requests and anything sent in your name need a person's yes.
Prepared in your tone
Replies and messages are written the way your team would say them.
Confirmed by staff
Bookings, changes and special messages wait for your approval.
In view of everyone
The whole team sees the bookings and their status in one view.
The services behind these workflows
Each workflow is put together from the services on our products page.
- Customer service agents
- Scheduling & resource coordination
- Dashboards & reporting
- Workflow & approval automation
- CRM & client portals
- Back-office finance & procurement
Good to know
Are these real client workflows?
No. They are example workflows we can build around your business, not live client case studies. If we ever publish a client's case, we will say so clearly and with that client's approval.
Does it answer every question by itself?
It answers the routine questions, like hours, menus and policies. Anything unusual, a complaint or a special request goes to your staff.
Does it connect with the tools I already use?
Where your tools allow it, yes. Before we build, we show you in a one-page plan how each piece connects, and anything that can't be connected we tell you from the start.
What happens to the data?
Each client's data is kept separate and is never used to train artificial intelligence models. When a solution uses AI models from outside providers, we put that in writing in the contract; if there is one you don't want handling your data, tell us and we leave it out.
Want to picture it in your business?
A 30-minute conversation, free and with no strings. Tell us how you work today and we'll tell you plainly what is worth automating first.